Frequently Asked Questions

This page provides readers with answers to the most commonly asked questions. If you do not find the answer to your question below, then please contact our customer service team who will be happy to assist you.


Customer Service

1. How do I contact Customer Services?
2. Where can I find my subscription number?
3. How do I change my email address?
4. Can I access my online subscription from more than one computer?
5. I’ve forgotten my password or username.

Subscriptions

6. What is included in my subscription?
7. How can I pay for my subscription?

8. What will appear on my credit card statement for my subscription?
9. When will my subscription start and finish?
10. How do I confirm my expiry date?
11. Will I be reminded before my subscription expires?

Security

12. Is your online payment facility secure?
13. Will my credit card information be stored by Euromoney Institutional Investor PLC?

7 Day Trials

14. How do I apply for a 7 day trial?


Privacy

15. What precautions are taken to secure my privacy?

Email news alerts

16. How can I personalize my subscription to the e-mail newsletters?
17. How do I unsubscribe from the e-mail newsletters?
18. Why have I stopped receiving the e-mail newsletters?

Editorial

19. Who should I contact if I have questions / comments about this service?

Advertising

20. Who should I contact if I’d like to advertise with Institutional Investor's Alpha?

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Customer Service

1. How do I contact Customer Services?

If you have any questions regarding your subscription please contact us using the details below. Please be sure to include your name and subscription number and publication title to allow us to quickly retrieve your subscription details.

CUSTOMER SERVICES

Euromoney Institutional Investor plc
225 Park Ave South
New York
NY 10003
United States
info@institutionalinvestor.com
Telephone: +1 212 224 3745
Fax +1 212 224 3553

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2. Where can I find my subscription number?

Your subscription number appears in the ‘my account’ section of website.

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3. How do I change my delivery address or email address?

We require all address changes, including individual names and email address, to be submitted in writing, via
email to info@institutionalinvestor.com . Please state the old address and the new address and most importantly, your subscription number, to allow us to retrieve and change your details.

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4. Can I access my online subscription from more than one computer?
Your subscription allows for only 2 concurrent logins – for home and office. Should you require more than 2 concurrent logins e.g. for desktop, laptop and blackberry please contact customer services. You are prohibited to share online usernames and passwords.

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5. I’ve forgotten my password or username.

Your username is the email address you registered with. If you have forgotten your password, you can use the ‘
forgot password ’ link and a reminder will be sent to you via email. For your security the login details will only be sent to the registered email address. If you require further assistance please contact Customer Services , quoting your subscription number and the full name of the subscriber.

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Subscriptions

6. What is included in my subscription?

Institutional Investor's ALPHA

Institutional Investor PREMIUM SILVER+ALPHA

Institutional Investor PREMIUM GOLD+ALPHA

Institutional Investor PREMIUM PLATINUM+ALPHA

Institutional Investor's Alpha News & Analysis

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Institutional Investor's Alpha Research & Rankings

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Institutional Investor's Alpha Archives

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Institutional Investor's Alpha Daily and Weekly E-alerts

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Institutional Investor's Alpha Print Supplements

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Institutional Investor's Alpha Opinion & Comments

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Institutional Investor Print Magazine

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Institutional Investor Blogs & Opinions

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Institutional Investor Daily and Weekly E-alerts

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Institutional Investor Online Archive

2 Years

5 Years

Full

Institutional Investor Research & Rankings

2 Years

5 Years

Full

Institutional Investor Rankings Download

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7. How can I pay for my subscription?

Please call the subscription hotline at 1.800.437.9997 or 1.212.224.3570 to pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of check and bank transfers.

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8. What will appear on my credit card statement for my subscription?


If payment is taken online your statement will have the reference - "EUROMONEY PLC".

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9. When will my subscription start and finish?

This information can be found on your receipt. Alternatively please contact Customer Services including your subscription number.

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10. How do I confirm my expiry date?


Please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

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11. Will I be reminded before my subscription expires?

You will contacted via mail when your account is due for renewal.

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Security


12. Is your online payment facility secure?

Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit
www.datacash.com .

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13. Will my credit card information be stored by Euromoney Institutional Investor PLC?


We do not store your full credit card information. The last four digits are retained temporarily as a reference only.

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7 day trials


14. How do I apply for a free trial?

Please
click here to apply for a trial. Only one trial can be taken per person. A trial is free of charge and lasts 7 days during which you will receive online access to the current issue of Institutional Investor’s Alpha.

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Privacy


15. What precautions are taken to secure my privacy?

Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.

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Email news alerts


16. How can I personalize my subscription to the e-mail newsletters?

Sign in to the ‘ My Account ’ section of the website and follow the instructions.

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17. How do I unsubscribe from the e-mail newsletters?

To unsubscribe from any newsletter please select the Unsubscribe option at the bottom of each email you receive and follow the instructions. Alternatively, log in to '
My Account ' and untick the checkbox.

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18. Why have I stopped receiving the e-mail newsletters?


Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.

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Editorial


19. Who should I contact if I have a question about this publication?

Please click here to visit our editorial feedback page.

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Advertising


20. Who should I contact if I’d like to advertise with Institutional Investor’s Alpha?

Please click here to visit our advertising page.

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